那些 bug 追踪系统我一个都不了解。如果要用,就得先充分调研,再作选择。
I don't know anything about any of the bug trackers. If we were to have one, we would have to make a thoroughly researched choice.
只用论坛我们管得相当好。我更容易看到论坛里发的 bug,而且我觉得其他用户在这里(而不是在 bug 追踪系统里)更愿意帮忙解决、追问后续。关键一步是其他用户帮忙解决那些其实不是 bug、只是误解或困惑的简单问题。
We're managing pretty well just using the forum. I'm more likely to see bugs posted in the forum, and I think other users are much more likely to help resolve and ask follow up questions here than if they were in a bug tracker. A key step is other users helping resolve the simple stuff that's not really a bug but some misunderstanding or confusion.
我维护着一份论坛上见过的所有未解决 bug 的清单。有些情况我还在琢磨修复的最佳设计。我们这种软件并不该留这么多未解决 bug,多到需要一个追踪系统。
I keep a list of all unresolved bugs I've seen on the forum. In some cases, I'm still thinking about the best design for the fix. This isn't the kind of software where we can leave so many unresolved bugs that we need a tracker for them.
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